Reviews and Ratings
Classify Review Topics
Terms for Each Topic
Sentiment Analysis of terms (Topic: Food)
Terms for each topic
Positive word cloud
Negative word cloud
Monthly Sentiment Distribution
Topic Distribution By Months
Flight Sentiment Analysis in January
Adjectives Distribution For Each Topic
Possibility to check the problems directly from the customers without wasting much time reviewing each post. Instead see the overall results on a dashboard
Analyze the specific topics your customers are reviewing and evaluating
Insights Over Time
If this analysis will be run regularly it will be possible to track the customer satisfaction over time. This is powerful insight to track the efforts are improving the results and discover what else still needs to be improved.
Our product provides possibility to analyse social media posts from Facebook, Twitter, Instagram etc.
Based on the analysis we are able to extract the insights to help the company in
wait time is the most evident display of efficient airport operations. This KPI tells us if security lines are staffed appropriately at the right times to move passengers through at an expected speed.
Immigration experiences one of the largest arriving passenger crushes on a daily basis. High wait times here signal improvements that can be made such as opening more lines, adopting modern technology for faster intake, and staffing employees to help direct passengers
The check in counter is the traveler’s first personal interaction with your airport. Many airports have a goal of moving passengers through from curb to gate within 30 minutes.
How quickly are baggage handlers getting travelers’ luggage from plane to carousel is an important KPI. Customers satisfaction is increased when they arrive at the baggage claim see the belt already spinning with your flight’s luggage.
Gate Allocation, On time performance
Airport Customer Service
Food and retail offerings
We can analyse posts on social media and observe which airport KPIs need improvement the most:
Social Media Campaigns
Based on our dashboard we will be able to extract information for:
Campaigns can be created based on:
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